Data Centre Field Technician

Job Title: Data Centre Field Engineer

Job Type: 1-year contract

Location: Prince George, BC

Start Date: ASAP

Hours: 40 hours a week

Schedule: Monday to Friday, 9 AM to 6 PM (1-hour unpaid lunch)

The Field Engineer will be responsible for fieldwork at customer sites to resolve and repair server systems. The Field Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.

• On-site and remote troubleshooting and resolving complex technical problems on equipment in an enterprise environment

• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times

• Ensure escalation situations are managed and corrected quickly and professionally

• Provide 2nd line support to the reseller/distributors in all aspects of customer support

• Have a very high level of enterprise solution product knowledge

• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs

• Provide and contribute information such as fault triage and training materials

• Run tests and simulations at our facility to assist with problem-solving

• Travel to the field to train and or resolve customer issues

• Train new service engineers

• Able to work under the Technical Account Manager's direction and take ownership of customer base

• Demonstrate the ability to be self-sufficient in the field

• Able to defuse challenging situations

• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations

• Determines requirements and/or root cause of technical issues by working with customers

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Ability to produce meaningful reports and metrics is a plus

• Ability to lift 35-lbs.

• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed

• Travel is required (up to 10%)

• Laptop with Windows 10

• KVM

• USB hub

• Basic tools – screwdriver, pliers, Allen and wrenches, inspection mirror, telescoping magnet, screwdriver torque

• Degree or Diploma in Computer Science or related field

• 5 years of similar experience

• Experience with Supermicro, HP, Dell Enterprise servers

• In-depth knowledge of Data Center processes and protocols

• Experience with X86 Bus Architecture

• Experience Basic Linux commands

• Management interface understanding: must have at least four years of Data Center Experience working on enterprise-level servers and commit to 5 days per week, 8 hours a day.

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