Patient Service Clerk

Job Summary & Requirements

The Medicine Treatment Clinic (MTC) provides various clinics including the Adult Diabetes Clinic, Adult Asthma Clinic, Chronic Obstructive Pulmonary Disease Clinic (COPD), Foot Clinic (Chiropody), Internal Medicine Clinic, Infusion Clinic, Integrated Regional Falls Clinic, Stroke Prevention Clinic, and the Urgent Geriatric Clinic.

As the Patient Service Clerk you will be is responsible for reception, communication and clerical duties of the unit in accordance with the organizational philosophy, policies and standards of the Royal Victoria Regional Health Centre.

This role will see the successful candidate have multiple work locations, which include: The Royal Victoria Hospital Main Campus at 201 Georgian Drive Barrie and the RVH Health & Wellness Clinics at the Rizzardo Centre at 7325 Young Street Innisfil. The location of work will be assigned based on the shift and needs of clinics.

As a qualified candidate you will have the following job requirements:

• Medical Office Administration Certificate/Diploma or Equivalent Program essential
• Office administration experience in a hospital environment or equivalent

Competencies

• Computer literacy - Microsoft Office – essential II. Keyboarding skills – 50wpm – essential
• Current experience with Meditech, including registration, EMR, order entry and appointment scheduling an asset
• Current experience in the processing of physicians orders an asset

You will be a great fit for this position if you have:

• Demonstrated commitment to customer service skills.

Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.

• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated problem-solving ability and organizational skills
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to function in a multi-task environment
• Demonstrated commitment to maintaining confidentiality
• Demonstrated commitment to ongoing learning