Part-Time Food & Beverage Cashier-PET

This position is responsible for greeting and seating guests with regard to rules, regulations and outlet operational guidelines. Under the supervision of F&B Manager or Supervisor, this role must contribute to a safe and welcoming work environment for all employees and patrons. Ensures adherence to all polices and procedures. This position may be performed in a restaurant, buffet operation, and positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Primary Responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Participates in the implementation of the departmental strategic plans.
• Seat guests in area of choice and distributes menus; advises guests of daily or weekly specials
• Explains how various menu items or beverages are prepared
• Assists with cleaning tables or counters; removes dishes and re-stocks when required
• Performs opening or closing duties as required
• Maintains accurate records, wait lists and reservations
• Ensures table availability through communication with food and beverage staff; maximizes seating arrangements
• Performs cashier duties, counts cash float at end of shift if applicable
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
• Contributes toward workplace health, safety, and wellness initiatives.
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Performs other duties as assigned or directed and assist other co-workers as needed

Education & Qualification Requirements

• People-focused and committed to service excellence

• Proactive and solution-oriented with a drive to succeed

• Smart Serve certification

• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

• POS experience

• Food and beverage experience preferred

• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario