Western - Broker Support - Receptionist

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do

The Receptionist and Service Administration Representative is responsible for properly portraying TW’s professional image both over the telephone and in person with members and visitors, and administratively. This includes being responsible for providing information and administrative support to management, and Sales and Service Representatives to enhance the effectiveness of the organization.

• Greets visitors in person or by telephone, and answers or refers inquiries, as required.
• Directs visitors using the employee and department directories.
• Monitors and reports line and system problems to the Information Technology Services department for repair.
• Answers incoming telephone calls or emails, transfers calls, and monitors the lines after hours.
• Maintains facility security. This includes monitoring logbooks, opening and closing the building, arming and disarming the building security system, and reporting malfunctions to the building maintenance helpdesk, as required.
• Maintains the petty cash float, monitoring the float, making the necessary change and completing monthly reconciliations.
• Takes client payments and applies them accordingly.
• Completes deposits and bank runs.
• Authorizes receipt of special deliveries and distributes documents to appropriate personnel, as required.
• Organizes work by reviewing, sorting and routing incoming department correspondence, collecting information, forwarding cheques to the respective insurance carriers and initiating communications, as required.
• Reviews, prepares and sends various insurance policy documents to clients as required.
• Reviews and responds accordingly to customer and third party requests. This includes, but is not limited to, contacting members and third parties for additional information, assisting with walk-in clientele and returning messages.
• Completes administrative requests, which includes assembling information and documents, sending documents to members, preparing member or prospect letters, and/or making changes to policies.
• Responds to telephone inquiries and written requests from both internal and external stakeholders. This includes answering general account inquiries, processing billing changes directly on the carrier’s online system, and assessing risk according to binding requirements and client payment history.
• Processes policy cancellations and reinstatements as requested by members and underwriters.
• Orders supplies and maintains supply levels for various departments.
• Responsible for ensuring insurance policy documentation is batched and scanned to the appropriate client file daily within the Broker Management System.
• Keeps information confidential to protect operations.
• Performs other duties within competence, as assigned.

Let’s Talk About You

• A secondary school diploma.
• A RIBO licence or AIC licence.
• A minimum of one year’s experience in office administration as a Receptionist or a related field.
• Exceptional communication skills and a pleasant telephone manner.
• Demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.
• Experience working with The Applied Management System is considered an asset.
• The ability to communicate in French is considered an asset.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Salary Range: $39,673 - $54,550

This position offers a competitive salary along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some Of The Perks We Offer

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.

Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.