Worksite Support Technician (Junior)

Role Overview

We are seeking a hands-on Worksite Support Technician to provide deskside and field IT support across County Hall and other County-managed facilities in the Sherwood Park area. The successful candidate will assist with deploying and configuring end-user devices, troubleshooting peripherals and printers, supporting meeting-room audiovisual equipment, performing basic cabling tasks, and maintaining accurate IT asset records.

This is a practical, onsite support role requiring good customer service, attention to detail, safe working practices, and the ability to travel between multiple locations. Only County-managed devices may be connected to the County's local environment, and all work must follow approved IT security, device management, and cabling standards.

Key Responsibilities

• Provide onsite deskside and field support for Windows 11 Enterprise desktops and laptops.
• Image, configure, deploy, replace, and retrieve end-user devices in accordance with County procedures.
• Troubleshoot common hardware, operating system, peripheral, and connectivity issues.
• Install and configure monitors, docking stations, keyboards, mice, headsets, webcams, and other approved peripherals.
• Diagnose and resolve common printer and printing issues, escalating complex faults when required.
• Set up, test, and troubleshoot meeting-room audiovisual equipment, including displays, projectors, conferencing peripherals, and room connections.
• Assist with iPhone and iPad setup, troubleshooting, and enrolment-related issues for devices managed through Microsoft Intune.
• Perform basic physical network cabling and patching tasks in line with approved County cabling standards and instructions.
• Support equipment installations and technology moves across County Hall and other County facilities within approximately 50 km of Sherwood Park.
• Maintain accurate hardware inventory, asset tags, serial numbers, device assignments, and deployment or return records.
• Record work performed, troubleshooting steps, and resolutions in the designated IT service management or asset tracking system.
• Follow site access, change control, device handling, data protection, and workplace safety procedures.
• Ensure that only County-managed and authorised devices are connected to the County's local IT environment.
• Escalate incidents that require specialist network, server, security, or application support.
• Communicate clearly with end users, provide progress updates, and maintain a professional onsite service experience.

Required Qualifications and Experience

• 1–3 years of hands-on deskside, desktop, field, or end-user IT support experience.
• Practical experience deploying or replacing computers and troubleshooting Windows desktops or laptops.
• Experience installing and troubleshooting common peripherals and printers.
• Familiarity with basic meeting-room AV equipment and connectivity.
• Basic understanding of network cables, patching, and physical connectivity.
• Experience tracking IT assets, maintaining inventory records, or documenting equipment assignments.
• Strong customer service, communication, organisation, and troubleshooting skills.
• Valid driver's licence and ability to travel to multiple County facilities as required.
• Ability and willingness to work onsite in the Edmonton / Sherwood Park area.

Technical Environment

• End-user computing: Windows 11 Enterprise desktops and laptops
• Mobile devices: iPhones and iPads managed through Microsoft Intune
• Facilities: County Hall, 2001 Sherwood Drive, Sherwood Park, and other County-managed buildings within approximately 50 km
• Infrastructure: Standard 19-inch equipment racks and County-approved cabling standards
• Security: Only authorised, County-managed devices may connect to the local environment
• Support scope: Device deployment, peripherals, printers, meeting-room AV, basic cabling, and asset management

Preferred Qualifications

• CompTIA A+ certification.
• Microsoft Certified: Endpoint Administrator Associate (MD-102).
• Experience using an ITSM ticketing platform or IT asset management system.
• Exposure to enterprise device imaging, deployment tools, and mobile device management.
• Experience supporting users across multiple offices or facilities.