Quality Coordinator - Post Acute Services

Position Details

Job Number

JR01015

Department

Strategic Transformation Quality and Analytics

Job Type

Regular, Full time

Work Environment

Contract Duration: (If applicable)

0 months

Number of Positions

Hourly Rate (Min / Max)

$36.8728 - $43.3766

Schedule

Work Days

Monday to Friday

Time of Day

Days

Shift

Hours - 7.5

Shift Start: (If applicable)

Application Dates

Opening Date

2026-07-06

Closing Date

2026-07-13

Position Summary

The Quality Coordinator provides operational and administrative support for the organization’s quality improvement, accreditation, risk management, regulatory compliance, and resident and family experience programs within the post acute sector inclusive of long-term care, hospice and homecare services. The Quality Coordinator actively works to support the manager of non-acute quality in their execution of quality and continuous improvement activities.

This role is responsible for coordinating day-to-day quality activities, including data collection and tracking, audit support, documentation management, action plan monitoring, and inspection readiness. The Quality Coordinator maintains evidence repositories, prepares reports, supports compliance with applicable legislation and accreditation standards, and follows up with departments to ensure timely completion of quality and risk initiatives.

Working closely with managers and interdisciplinary teams, the role supports consistent implementation of quality processes and promotes a culture of continuous improvement across services.

What We are Looking For

• 2 to 3 year college diploma in a related discipline from an accredited school
• 2 to 5 years of quality related experience, required
• Previous experience in data collection and analysis, required
• Previous experience in a healthcare/post acute care /non-profit environment, preferred
• Proficiency in use of office support software (Word, Excel, Power Point, Teams, O365), required
• Excellent understanding of relevant legislation and general legal framework, preferred
• High level of integrity and trust

Your Mission

• Coordinate accreditation activities including maintaining workplans, timelines, and centralized documentation repositories.
• Support compliance with standards set by Accreditation Canada and Hospice Palliative Care Ontario (HPCO), as applicable to the organization’s programs and services.
• Track Required Safety Practices (RSPs), HPCO standards, and other quality indicators.
• Organize and maintain centralized electronic documentation and logistics for accreditation surveys (on-site and virtual).
• Maintain inspection and survey readiness binders to ensure documentation is current, accurate, and audit-ready.
• Conduct gap analyses and coordinate mock surveys and tracer activities across programs.
• Monitor implementation of action plans resulting from accreditation reviews and follow up with responsible leaders to ensure completion.
• Prepare progress reports, presentations and status updates as required.
• Develop quick-reference guides and survey readiness tools for direct care clinicians in post-acute and homecare settings

• Track and monitor complaints, compliments, and feedback to identify patterns and support systemic quality improvements
• Support managers in developing corrective action plans aligned with accreditation standards.
• Coordinate and support staff education sessions related to accreditation standards, hospice best practices, and survey expectations.
• Assist in monitoring compliance with applicable legislation and regulations for long term care and hospice, including the Fixing Long-Term Care Act, 2021 and related regulations (for long-term care programs).
• Support the implementation, monitoring, and tracking of the annual Quality Improvement Plan (QIP).
• Assist with data collection and audits to meet mandatory program evaluation and reporting requirements.
• Support maintaining the organizational risk register and quality scorecards and dashboards to ensure accuracy and timely updates.
• Coordinate documentation and follow-up related to Root Cause Analyses (RCAs) and post-incident reviews.
• Track corrective and preventive actions to ensure timely implementation and closure.
• Coordinate annual resident and family satisfaction surveys, as well as other organizationally identified feedback initiatives.
• Compile and analyze survey results, identify trends and improvement opportunities, and prepare summary reports for leadership review.
• Supports administrative processes related to privacy and access to client records, including maintaining logs and trackers, processing access requests, coordinating documentation and compiling records.
• Supporting any ad hoc projects and project management functions as needed.
• Membership on committees as assigned.
• Prepares presentations as requested.

This is for a new position.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.