Account Manager

As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.

Responsibilities

• Drive net revenue retention among existing clients by influencing platform spend
• Influence pricing and packaging strategy
• Lead and develop the Account Management and Customer Success functions
• Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team
• Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health
• Partner with product teams to ensure complex accounts are scoped and technically healthy
• Deliver pipeline, forecast, and retention reporting to senior leadership
• Build strategic relationships and win new accounts

Requirements

• 6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
• Proven track record owning a retention or expansion metric such as net revenue retention
• Experience building or scaling commercial playbooks and operating cadences
• Strong analytical skills with comfort working from data and customer signals
• Excellent verbal and written communication skills, with the ability to influence cross functionally
• Ability to thrive in a fast paced, ambiguous, high growth environment
• Experience at ad platforms or in the influencer marketing space is a plus
• Experience with two sided marketplaces is a plus

Benefits

• Salary: $130,000 to $180,000 CAD OTE
• Hybrid work model
• Annual performance and compensation reviews
• 2 weeks of paid vacation
• Paid local and federal holidays
• Paid sick leave
• Real autonomy and ownership over projects
• Growth potential as the company scales