Customer Care Representative

Everyday a new adventure!

Customer Care Representative (Temporary)

Division: ATCO Gas – Contact Center

Location: Edmonton or Calgary, AB

Duration: 6 Months

What We Offer

• Monday to Friday 8AM to 5PM
• Salary starting at $29.27 per hour
• Vacation paid at 6%
• Engaging, hands-on experience in the gas utility sector
• A supportive team environment with opportunities for skill development
• The temporary position has the potential to open the door to opportunities within our company.

Why Work Here

Joining the ATCO Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging.

About the Role

Join us at ATCO Gas as a 6-month Temporary Customer Care Representative (CCR) where you’ll be part of the Customer Care & Billing team. As a valuable member of our team, you will contribute to delivering exceptional customer service through a variety of communication channels. You will get to use robust tools and systems and use your billing knowledge to become an expert at solving customer questions.

We’re looking for someone who cares about their work and strives for quality each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. And most importantly, someone who wants to make an impact! If you are someone who approaches work with passion, curiosity, and the courage to innovate, then this role is for you!

What You’ll Do

• Assist customers in a timely and effective manner using established processes, tools, internal/external resources and professional communication
• Calculate customer bills by performing rate calculations using established processes
• Escalate account inquiries when warranted
• Strictly adhere to applicable privacy legislation
• Obtain and verify customer information to main accuracy with the ATCO Customer Information System
• Investigate and resolve site information, charging discrepancies and work queue exceptions
• Assist in the maintenance of accurate and complete process related documentation

What You Bring

• Grade 12 Diploma or General Equivalency Diploma (GED)
• Previous Call Centre experience would be considered an asset
• Mathematical aptitude to calculate rates and billing
• Must possess exceptional customer service skills
• Must be able to deal effectively and courteously with internal and external customers
• Thrive in a fast-paced and changing environment
• Must have high attention to input accurate and detailed information efficiently
• Must have strong record keeping, documentation and organizational skills
• Knowledge of a variety of software and system applications as required by the workgroup will be desirable
• Knowledge of department and company policy and procedures would be an asset
• General knowledge of utility industry would be an asset

Operational Requirements

• Must have the availability to work flexible shifts Monday to Friday, between 8AM and 5PM

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