Program Supervisor – Aquatics (2 Positions)

Department and Commission: Recreation, Community Services

Affiliation: Non-Union

Vacancy Type: Replacement

Posting Date: July 6, 2026

Application Deadline: July 20, 2026

Locations: Milliken C.C, Aaniin C.C, & Rouge River C.C

About The City Of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Job Summary

The Community Program Supervisor-Aquatics will work as part of an area team that is responsible for delivery of all recreation and sport programs and services. The Community Program Supervisor-Aquatics will be assigned a program portfolio that includes aquatics-all ages groups. This could include administration of programs, drop in programs and open access opportunities while ensuring staff are well supervised, trained and well managed. This position will assist in leading the quality assurance program within the district. This position will be an integral member of the aquatics functional team. This position will mentor, support, motivate and provide guidance on performance management of all aquatic staff while maintaining positive relationships with fellow area staff, residents, community groups and clients. The Community Program Supervisor-Aquatics will be a front-line resource in aquatics programming to the Community users.

Responsibilities

• Providing administration and supervision for aquatics services within a defined program portfolio within a given community.
• Ensuring facility safety and supervision in accordance with City of Markham policies, Ontario Public Pool Regulations, and other applicable governing bodies such as the Lifesaving Society or Technical Standards and Safety Authority (TSSA).
• Recruiting, hiring, training, scheduling and discipline of part-time staff and volunteers.
• Payroll and managing performance of part-time staff.
• Assist with development and ongoing monitoring of operating budgets including identification of capital budget needs.
• Plan and implement aquatics programs including learn to swim, leadership, aqua-fit, recreation drop in and therapeutic programs.
• Ensuring an environment of customer service excellence exists when dealing with all internal and external stakeholders.
• Conduct regular customer satisfaction surveys.
• Assist with the preparation and presentation of promotional materials.
• Competently administer emergency procedures for the facility; lead staff in the management of a major emergency including evacuation of the facility if required.
• Other duties as assigned.

Requirements

• Post secondary education (College diploma or University degree) in Recreation, Kinesiology, Physical and Health Education or appropriate discipline.
• Minimum of one to three years full time directly related aquatics experience, or equivalent.
• Must hold current certification in the following: Lifesaving Society Lifesaving and Swim Instructor, Bronze Cross Examiner or higher, National Lifeguard, Standard First Aid OR Intermediate First Aid with CPR 'C' or AED; and Aquatic Supervisor Training. Qualified to teach and examine National Lifeguard and Lifesaving Society Swim and Lifesaving Instructor Course.
• Weekend and evening work required.

Core Behaviours

• Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
• Change & Innovation: Effectively implements change and supports and involves staff through change transitions.
• Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
• Communication: Models active listening and clear communication, and supports staff members in communicating effectively.
• Accountable Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
• Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

• Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
• Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
• People-Focused: putting people first.
• Trust: the confidence we place in each other to act with integrity and fairness.
• Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Conditions of Employment

As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.