3PL Key User

At Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients’ health and well-being.

Present in more than 110 countries, the Group relies on the energy, expertise, and passion of 2,600 employees. With 6 international production sites, Septodont combines industrial excellence, technological expertise, and innovation to meet the needs of healthcare professionals worldwide.

In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world.

Beyond our expertise, our people are our greatest strength. We foster a stimulating work environment where everyone can learn, grow, and build a career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our development, convinced that they enhance collective performance and foster human experience.

Joining Septodont means becoming part of a human-scale international group and contributing to a meaningful mission: improving health for as many people as possible. What if your next professional chapter started with us?

We have a contract opening for a 3PL Key User.

Location: Onsite, 25 Wolseley Court, Cambridge

Employment Type: Contract (12-months)

Schedule: Monday - Friday, 8:30am - 4:30pm

Pay: $60-65K

PRIMARY DUTIES AND RESPONSIBILITIES

The mission of the 3PL Interfaces Key User is to represent end users within the project scope and ensure that the ERP solution supports the target business processes defined by BPOs and SMEs.

The 3PL Key User also supports ERP knowledge transfer and solution adoption by end users. This role contributes during solution build, deployment, and run phases, requiring long-term expertise in system use within the assigned business and geographical scope.

During project, deployment, and ERP evolution phases, the Key User is responsible for the following:

Enable business process alignment, interface design, and solution design

• Contribute to detailed solution design and help resolve business process issues efficiently.
• Capture, qualify, and relay users need to improve solution adoption and satisfaction.
• Support the definition of change requests and business requirements to adjust the ERP solution.
Support design of SAP Middleware
• 3PL / Portal interfaces
• Validate order, fulfillment, inventory, receipt, and related logistics integration flows.
• Identify mapping gaps and support their resolution with business and IT stakeholders.

Ensure implementation, integration testing, and data quality

• Test the solution by co-building use cases with BPOs and SMEs, preparing detailed scenarios, identifying test data, and executing test scripts, including ERP reporting checks.
• Investigate interface, integration, and data inconsistencies.
• Provide feedback on IT solutions, including user interface and user experience considerations.
• Support updates to standard operating procedures when required.
• Participate in IT validation activities, including risk assessment, test script writing, and test execution.
• Support data migration activities, including data cleansing, preparation, and migration testing.

Ensures end users readiness for go live

• Create user manuals and training materials.
• Organize and facilitate training sessions for end users.
• Participate in change management activities, including the creation of learning materials that support the transformation process.
• Provide Level 1 support to end users and input for Level 2 support.
• Create Level 2 support tickets as needed.

During the run phase of the ERP, the Key User:

• Organize and facilitate training sessions for end users, including new hires
• Provide Level 1 support to end users and input for Level 2 support.
• Document and communicate change requests to the relevant BPOs.
• Create Level 2 support tickets as needed.
• Monitor interface performance.
• Work with IT and business teams to resolve discrepancies, missing confirmations, and interface-related issues.

BASIC REQUIREMENTS

Education

• High School Diploma

Experience

• Minimum of two years of experience in logistics or another supply chain function within a manufacturing or distribution environment.
• Experience with SAP S/4HANA is desirable; experience with EDI/API and system integrations is preferred.
• Previous experience training end users on software or ERP solutions.

Competencies

• Strong knowledge of third-party logistics, warehousing, and transportation activities.
• IT software, systems, or integration background; certification is an asset.
• Ability to understand users’ perspectives, goals, and challenges.
• Innovation and adaptability skills, with the ability to consider end-user needs and future solution evolution.
• Strong analytical skills, including investigation and root cause identification.
• Leadership skills, including follow-up, organization, and prioritization.
• Strong communication skills, with the ability to coordinate and collaborate with cross-functional teams and end users.

WORKING CONDITIONS

Based in the geographical area of the Septodont entities supported by the Key User. Occasional international travel may be required when contributing to the build of the global ERP solution.

The role may require flexible working hours, days, or weeks, including holidays, to support project deliverables.

What we Offer

• Excellent compensation/benefits package
• Discounted gym memberships
• Programs supporting work life balance (EAP)
• Corporate Discounts and PERKS
• Employee recognition program
• Social events and spirit days
• Paid time off

We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Recruitment Fraud – please be aware of recruitment fraud. Novocol Pharmaceutical of Canada Inc. will never ask for banking information, money or any personal information up front. We will only respond to official applications submitted through our careers site. In addition, we will only use official corporate e-mail addresses (septodont.com or novocolpharma.com) to communicate with applicants. Should you be contacted without submitting an application, please delete the message and advise your e-mail provider.