Sales Associate

About Lacoste

Lacoste is a global lifestyle brand at the crossroads of fashion and sport, known for timeless designs that resonate across cultures and generations. With two Lacoste items sold every second worldwide, the brand operates in more than 100 countries and employs approximately 8,500 team members across manufacturing and omnichannel retail.

Lacoste offers a full range of products, including apparel, footwear, leather goods, underwear, fragrances, eyewear, and watches, all developed with a strong focus on quality, responsibility, and ethics. The company promotes equal opportunities and values diverse talent, encouraging team members to help shape the future of fashion and its impact on society.

Lacoste is proud to be part of the MF Brands Group, alongside other inspiring brands such as Aigle, GANT, and Tecnifibre.

Position Overview

As a Sales Associate, you will be the face of the Lacoste brand, delivering an exceptional customer experience while helping customers find products that fit their needs. You’ll contribute to achieving sales goals, maintaining visual standards, and supporting the day-to-day operations of one of Canada’s premier Lacoste locations.

Join our team at Lacoste’s Flagship Store in Downtown Vancouver, located at Pacific Centre.

Key Responsibilities

• Customer Experience & Sales

• Deliver an exceptional customer experience through personalized service.
• Build meaningful relationships with customers and create long-term client loyalty.
• Achieve individual sales goals and contribute to store KPIs.
• Develop strong product knowledge and confidently recommend merchandise.
• Process sales, exchanges, and returns accurately using the POS system.

Store Operations

• Maintain visual merchandising and presentation standards.
• Replenish merchandise and organize stockrooms.
• Assist with shipment processing, inventory, and stock transfers.
• Keep the sales floor and fitting rooms clean, organized, and inviting.
• Follow all cash handling, operational, and loss prevention procedures.

Teamwork & Development

• Collaborate with team members to achieve store goals.
• Participate in ongoing training and continuously develop product knowledge and selling skills.
• Contribute to a positive, inclusive, and high-performing team culture.

Qualifications

• Previous retail or customer service experience is preferred.
• Passion for fashion, sport-inspired apparel, and delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable using POS systems and basic computer applications.
• Reliable, organized, and team-oriented.
• Available to work evenings, weekends, and holidays.
• High school diploma or equivalent.
• Additional language skills are an asset.

Our Values

Play as One Team

Collaborate, support one another, and celebrate shared success. Foster an inclusive environment where everyone feels valued.

Play with Tenacity

Demonstrate determination, resilience, and a commitment to achieving goals. Embrace challenges with a positive, solution-oriented mindset.

Play with Elegance

Represent the Lacoste brand with professionalism, confidence, and authenticity. Deliver exceptional customer experiences with attention to detail.

Play by Daring

Take initiative, embrace challenges, and continuously seek opportunities to grow and improve.

Why Join Lacoste?

• Join one of the world’s most iconic premium fashion brands.
• Ongoing training and development opportunities.
• Supportive, collaborative, and inclusive team environment.
• Opportunities for career growth and internal advancement.
• Competitive compensation and employee discounts.

Lacoste is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.

How to Apply

If you’re passionate about fashion, customer service, and being part of an iconic global brand, we’d love to hear from you. Please send your resume and cover letter to:

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