Service Desk Analyst - Delta, BC

Job Title/Titre d'emploi

Service Desk Analyst - Delta, BC

Vacancy No / Numéro de poste vacant

VN9714

Company Name/Nom de l'entreprise

Compugen Inc

Work Location

Delta, BC

Pay Range / Rémunération

Base Compensation: $0-$0 Hourly *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $0-$0 Annually (range is inclusive of variable compensation if applicable) (Note: This range is not applicable to Independent Contractors.)

Pipeline Posting

No

Job Details/Détails du poste

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

Key Responsibilities

• Tier 1 Service Desk experience with ability to hit the ground running
• Hands-on experience with ServiceNow
• Strong oral communication skills (will interact with executive-level stakeholders)
• Proven ability to work in a collaborative escalation environment
• Comfortable with onsite, user-facing troubleshooting and support
• High level of punctuality (non-negotiable) – must be on the floor by 9:00 AM

Skills & Qualifications

• Provide technical support via phone, email, chat, and in-person
• Troubleshoot hardware, software, network, and enterprise applications
• Document incidents and resolutions in ServiceNow
• Build strong end-user relationships and deliver excellent customer service
• Contribute to knowledge base and process improvements

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.