RV Rental Operations Supervisor (Hospitality Supervisor)

RV Rental Operations Supervisor

Location: Whitehorse, Yukon

Job Type: Full-Time, Regular

Join Fraserway RV!

Do you enjoy leading teams, delivering exceptional customer experiences, and keeping operations running smoothly? Fraserway RV is looking for an RV Rental Operations Supervisor to lead our Rentals team in Whitehorse, Yukon.

Working closely with the Rentals Manager, you'll supervise the daily operations of the Rentals Department by leading the Detailing, Housekeeping, and PDI teams to ensure rental units are prepared according to reservation schedules while maintaining exceptional customer service, quality, and safety standards.

What You'll Do

• Supervise and coordinate the daily activities of the Detailing, Housekeeping, and PDI teams.
• Prepare staff schedules, assign work, and review daily activities to meet reservation and operational requirements.
• Ensure rental RVs are cleaned, inspected, serviced, and ready for customer departures.
• Coordinate with Customer Service and other departments to support efficient rental operations.
• Monitor fleet readiness, turnaround times, and operational performance.
• Coach, train, and support employee development.
• Assist with hiring, onboarding, and performance management.
• Resolve operational and customer service issues professionally and efficiently.
• Promote a positive, respectful, and safety-focused workplace.
• Ensure compliance with company policies, operational procedures, and health and safety standards.
• Identify opportunities to improve operational efficiency and customer satisfaction.

What You'll Bring

• Previous supervisory or team lead experience.
• Minimum two years of experience in RV rentals, hospitality, tourism, accommodations, or a related service industry.
• Strong leadership, communication, and organizational skills.
• Excellent customer service and problem-solving abilities.
• Ability to prioritize work in a fast-paced environment.
• Fluency in German is an asset, as many of our rental customers are German-speaking.
• Valid driver's licence with a clean driving record.
• Knowledge of workplace health and safety practices.

Working Conditions

• Indoor and outdoor work in all weather conditions.
• Weekend, evening, and seasonal overtime as required.
• Ability to perform physical work, including lifting up to 50 lbs.

Compensation

$22.00–$26.00 per hour, based on experience and qualifications.

Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customers’ vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.