Project Manager

Senior Project & Branch Manager

Position Overview

• We are seeking an experienced Senior Project & Branch Manager to oversee the overall operations, performance, and growth of a branch location. Reporting to the Vice President of Operations, this role is responsible for managing revenue, profitability, staffing, customer relationships, and operational excellence.
• The ideal candidate will have strong leadership experience within the construction, restoration, or insurance industry, with a proven ability to manage teams, oversee projects, drive financial performance, and deliver exceptional customer service.

Key Responsibilities

Operations & Leadership

• Oversee daily branch operations, ensuring efficiency, profitability, and compliance with company policies and industry standards.
• Lead, mentor, and develop project managers, supervisors, and support staff.
• Set performance expectations, monitor results, and implement improvements when required.
• Coordinate collaboration between departments including operations, finance, sales, marketing, and administration.
• Conduct regular operational meetings to review performance, goals, and business initiatives.
• Participate in on-call rotation and support emergency service coordination when required.

Financial Management

• Manage branch financial performance, budgets, forecasting, and operational controls.
• Monitor revenue, profitability, invoicing, accounts receivable, and project performance.
• Review and approve project and overhead expenses.
• Support collection efforts and financial reporting processes.
• Identify opportunities to improve branch profitability and operational efficiency.

Project Management

• Oversee residential, commercial, and industrial projects to ensure quality, compliance, and profitability.
• Support Project Managers with project planning, estimating, scheduling, and issue resolution.
• Review project budgets, contracts, timelines, and performance.
• Ensure required documentation, permits, approvals, and completion certificates are obtained.
• Build and maintain strong relationships with customers, insurance representatives, subcontractors, and vendors.

Human Resources & Team Development

• Support recruitment, onboarding, training, and employee development initiatives.
• Conduct interviews and participate in staffing decisions.
• Coach, mentor, and provide performance feedback to employees.
• Support employee evaluations, development plans, and workplace initiatives.
• Promote a positive, safe, and accountable work environment.

Business Development & Marketing

• Identify opportunities to grow business relationships and increase workflow.
• Support marketing initiatives, networking activities, and industry events.
• Maintain strong relationships with clients, partners, and industry stakeholders.
• Stay current with industry trends and best practices.

Qualifications & Experience

• 5+ years of experience in construction, restoration, or insurance-related industries.
• 4+ years of project management experience.
• 4+ years of leadership or branch management experience.
• 3+ years of estimating experience.
• Experience with estimating platforms such as Xactimate and/or Symbility.
• Strong understanding of project financials, budgeting, and profitability.
• Excellent leadership, communication, and problem-solving skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Word, Google Workspace).
• Post-secondary education in Project Management, Business Management, Construction Management, or a related field is an asset.
• Valid driver's license and ability to operate a company vehicle.
• Ability to work evenings, weekends, and participate in on-call rotations when required.
• Police Information Check (PIC) required.

Core Skills

• Leadership & Team Management
• Project Management
• Construction & Restoration Operations
• Financial Management
• Estimating & Cost Control
• Customer Relationship Management
• Strategic Planning
• Problem Solving & Decision Making
• Communication & Collaboration

Physical Requirements

• Ability to lift 5-40 lbs. frequently and heavier items with assistance.
• Ability to work in various job site environments, including tight spaces.
• Ability to stand, walk, bend, kneel, and work on-site for extended periods.
• Ability to work at heights when required.
• Ability to wear required personal protective equipment.