Senior On-Site Service Specialist, Hospitality

Senior On-Site Svcs Spec, Hospitality

About the Role

As a Senior On-Site Svcs Spec, Hospitality, you will play a key role in creating an exceptional experience for our clients by ensuring every meeting and event runs seamlessly. Working closely with the Hospitality Coordinator and Site Manager, you’ll help set-up high quality food and beverages services, maintain welcoming and organized meeting spaces and common areas. In addition, you will process daily transactions for the on-site café.

This is an excellent opportunity for a service-oriented professional who takes pride in presentation, values attention to detail, and thrives in a fast-past, professional environment.

Key Responsibilities

Event & Meeting Support

• Prepare and set up meetings rooms for food and beverage service, following event orders and daily schedules.
• Deliver, retrieve and arrange catering orders; ensure prompt, professional service for all meetings and events.
• Break down and reset rooms according to timelines and cleanliness standards.

Food & Beverage Standards

• Follow the Firm’s Best Practices for food service and adhere to all food safety, sanitation and handling procedures.
• Ensure all tabletop items – linens, glassware, cutlery etc. are clean, polished and properly arranged.
• Support internal events by coordinating set-up and providing efficient service.

Facilities Support

• Maintain kitchen, café and coffee areas to a high standard of cleanliness and organization.
• Monitor and restock inventory supplies.
• Assist in receiving, storing and organizing deliveries.

Client Experience

• Deliver welcoming, professional and discreet customer service for all internal and external clients.
• Anticipate meeting and event needs to ensure seamless execution.
• Have a team-oriented approach to service delivery.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years’ experience in hospitality, catering, or food service – preferably in a professional or corporate environment.
• Valid alcohol service certification (e.g., Serving it Right).
• Valid Food Safe Level 1 or equivalent.
• Ability to lift or push up to 30 lbs.

Skills & Attributes

• Service-oriented with strong attention to detail and professionalism.
• Excellent organizational and time management skills.
• Strong communication abilities; comfortable interacting with clients, guests and firm leadership.
• Adaptable and able to multitask in a fast-paced, high expectation environment.
• Team player with a positive attitude and commitment to maintain firm standards.
• Basic proficiency in Microsoft Office.

Why Join Us

• Be part of a respected, professional environment that values excellence in client service.
• Work alongside a supportive team with opportunities to grow within our hospitality and office functions.