Claims Representative, Auto Physical Damage

The Opportunity

Reporting to the Team Leader, this role is responsible for investigating and settling first-party automobile claims, providing prompt and fair service to customers, and managing claims via telephone from intake to resolution while maintaining accurate records.

What to Expect

• Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage auto telephone claims until they are resolved
• Fully explain the claim process to all customers in a way they’ll easily understand
• Confirm whether claims are covered under a customer’s policy
• Ensure all claims are promptly investigated - Work with the customer and preferred vendors to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis

What You Bring

• Minimum high school diploma required
• Experience handling automobile with a good understanding of terminology and auto policies
• Previous customer service and call centre experience is a definite asset
• Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
• Professional, friendly, and courteous to customers
• Able to thrive under pressure and remain calm
• Excellent written and verbal communication skills
• Bilingualism is considered an asset

This position is also available in our Edmonton, Calgary, and Vancouver offices.

Salary Range: $45,000 - $82,100