Senior On-Site Service Specialist

Senior On-Site Service Specialist

Responsibilities

• Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
• Delivery of mail and printing projects throughout the customers site
• Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establishing and maintaining quality controls to ensure work accuracy
• Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
• Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
• Running reports
• Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Qualifications

• High School Diploma or equivalent work experience
• Minimum 2 years of experience working in a mail room or copy centre

Skills

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Proficient in Microsoft Office applications.
• Ability to lift and carry up to 45 lbs. as required.
• Experience using Adobe Acrobat Pro and Kofax software.
• Experience in Production color and black and white printer for high-volume commercial printing.
• Experience operating large office multifunction printer(MFDs) (print, copy, scan, fax).

Other

• Present a professional image at all times to customers and vendors