Community Services and Outreach

The Community Outreach role is designed to help individuals living in poverty, experiencing mental health challenges and other barriers, navigate and access community services and supports to ensure they have equitable and inclusive access to essential services, enhance their participation in society and improve their lived experiences. This position will also work with potential clients that are seeking services from Causeway and partner with other like- minded community organizations to generate referrals to the agency. The incumbent will also be responsible for providing support to Causeway’s intake and employment programs on an intermittent basis.

Title: Community Services and Outreach

Classification: This is a unionized position

Type: Part Time

Location(s): Ottawa

Salary: $44,125/year pro-rated

Hours: 14 hours per week with flexibility to adjust hours as per program demands

Employer: Causeway Work Centre

How To Apply: Please submit your cover letter and resume to Sign in to view email

Closing Date: September 1st 2026

Benefits: Generous vacation, sick, appointment & personal time (pro-rated) & full access to an inhouse gym.

Responsibilities

• Provide off-site service and support to clients of community partner organizations to help reduce barriers and gain access to community services

• Provide community service navigation and referrals for clients of Causeway and external partners

• Participate in tours, presentations and community networking events, promoting Causeway programs & services

• Administer intakes into Causeway programs and provide referrals to other community organizations

• Complete all documentation, statistics, reports and manage files

• Develop and maintain strong working relationships with service providers in the Ottawa area

• Gather and update information on programs and services available to clients in the Ottawa area

• Provide de-escalation, crisis support and referrals

• Understand and follow policies & procedures of Causeway

• Perform other related duties as required

Qualifications

• College diploma or University degree required

• 1-3 years related work experience with vulnerable populations

• Strong knowledge of Microsoft Office applications/database management

• Multi-lingual: Ability to understand, communicate & provide services in both English and French considered an asset. Other language abilities considered a strong asset

• Proven experience/knowledge of mental health, addictions, disabilities, homelessness and barriers to employment

• Knowledge of mental illness and substance use, including recognizing symptoms, providing appropriate support, and connecting individuals to the right services

• Broad knowledge of community resources in the social service sector in Ottawa

• Ability to multi-task & work a flexible schedule

• Exceptional communication skills, both written and oral

• Excellent time management skills, well organized with attention to detail

• Strong decision making and critical thinking skills

• Crisis management & de-escalation experience; including knowledge on how to respond to immediate mental health challenges

• NVCI considered a strong asset

• Criminal Record Check for the Vulnerable Sector

• Ability to be mobile within the community; own vehicle considered an asset