Raffle & Engagement Experience Coordinator

The True North Youth Foundation is now hiring a Raffle & Engagement Experience Coordinator to create memorable moments for our winners while growing support for youth in our community.

What to be excited for in this role:

• Coordinate raffle operations, participant inquiries, subscriptions, winner communications and prize fulfillment.
• Supports player acquisition and retention initiatives and assists with the delivery of fundraising events, raffles and auctions, contributing to the continued growth and success of TNYF’s fundraising programs.
• Manage the 50/50 subscription program, including communications, rewards, retention and reporting.
• Lead the Winner’s Circle and manage the winner’s experience from initial notification and prize fulfillment through recognition and ongoing engagement.
• Develop and coordinate winner stories, photos, videos and testimonials for marketing campaigns.
• Support email, SMS and digital campaigns focused on player acquisition, retention and engagement.
• Assist with fundraising events, raffles and auctions, including prize logistics.
• Collaborate with marketing, game production, finance, partnerships and other True North departments.
• Identify opportunities to improve participant experience, engagement and fundraising revenue.
• Participate in TNSE’s Adopt-a-Class program and other organizational initiatives.
• Perform other duties as required that align with the responsibilities of the role and the needs of the organization.

What we need from you

• Experience in customer service, fundraising, marketing, events, communications, sales or a related field.
• Strong interpersonal and relationship-building skills, with the ability to communicate professionally with winners, participants, donors, partners and internal stakeholders.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills, with exceptional attention to detail.
• Experience developing or coordinating digital communications, including email, SMS and social or digital content.
• An understanding of customer or participant acquisition, engagement and retention strategies.
• The ability to manage multiple projects and priorities in a fast-paced, event-driven environment.
• A creative and proactive approach to storytelling and content development.
• Ability to capture and develop authentic stories through interviews, photos, basic video and testimonials.
• Comfort working collaboratively across multiple departments and with external partners.
• Strong computer skills and the ability to learn new systems and technologies quickly.
• A genuine interest in community impact and a passion for the mission of the True North Youth Foundation.
• Experience in sports, entertainment, fundraising, nonprofit organizations, gaming/raffles, events or customer engagement would be considered an asset.
• Successful applicant will be required to provide Criminal Record Check and Vulnerable Sector Check.
• Valid Class 5 driver’s license and reliable transportation.
• Flexible schedule, with the ability to work evenings and weekends as needed.

Why you should join us!

We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!

We are Venues | We are People | We are Community

WE ARE TRUE NORTH .

Closing date: Sunday, September 6th, 2026.