Collections Officer (Remote - Canada)

Smart Apartment Data

Date: 5 days ago
City: Halifax, NS
Est. CA$51,061 - CA$60,380 / yr ⓘ
Contract type: Full time
Remote

About the Role

We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You'll Do

  • Make outbound calls and send emails to follow up on outstanding payments.
  • Handle customer objections and payment delays professionally.
  • Follow up consistently on payment commitments.
  • Maintain accurate records and next steps.
  • Work toward daily and weekly collections targets and KPIs.

Requirements

What We're Looking For

  • Proven collections experience is required.
  • Experience handling US customers/accounts is strongly preferred.
  • Strong spoken and written English.
  • Comfortable with high-volume outbound calls.
  • Clear, direct, and concise communicator.
  • Firm, persistent, and professional.
  • Strong follow-through and accountability.
  • Comfortable working with targets and performance metrics.

Benefits

We offer:

  • CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise
  • Fully remote

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