M365 Admin Operations Support

PeoplePilot is hiring an M365 Admin Operations Support specialist for an onsite role in Vancouver, British Columbia.

- 6+ years of IT experience with hands-on Microsoft 365 administration and operations support

- Experience supporting SharePoint Online, Microsoft 365 collaboration sites, permissions, lists, libraries, metadata, search, pages, and document management

- Experience handling SharePoint Online incidents, service requests, access issues, migration support, content copy/move requests, and end-user support queries

- Working experience with Power Platform, including Power Apps, Power Automate, connectors, approvals, workflow troubleshooting, and environment monitoring

- Understanding of Microsoft 365 admin center, SharePoint admin center, Power Platform admin center, and basic Entra ID user/group concepts

- Experience with ticketing tools and ITIL processes for incident, service request, problem, change, release, and knowledge management

- Experience preparing SOPs, runbooks, technical notes, operational reports, ticket analysis, and knowledge articles

- Good communication skills with business users, service desk teams, technical leads, stakeholders, and offshore support teams