Customer Service Associate

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front-end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem-solving and decision-making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs.
• Strong verbal and written communication (bilingual would be considered an asset French/English).