Customer Service Agent (Ramp) – YUL

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Pour les résidents du Montreal, consultez l’offre d’emploi et postulez en français ici : Agent(e) du service à la clientèle (piste) – Canada

Responsibilities

As a Baggage Handler/Ramp Operator, you will work with an innovative team whose common goal is to ensure that our customers' baggage and cargo arrives safely and on time to drive a positive customer experience. Responsibilities for this position include, but are not limited to:

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft
• Responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions
• Safeguard cargo, baggage and mail from damage, loss, and weather
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
• Repeatedly lift and load baggage onto carts and ensure each bag reaches its destination
• Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination
• Practices safety conscious behaviors in all operational processes and procedures

What You Need To Succeed (Minimum Qualifications)

• Have a high school diploma or GED/CAEC equivalent
• Consistently makes safety and security, of self and others, the priority
• Embraces a diverse set of people, thinking, and styles
• Be at least 18 years of age
• Frequently lift bags or items weighing up to and including 80 pounds
• Be authorized to live and work in the country you are applying to
• Possess entry-level computer skills
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
• Must be fluent, both written and orally, in English
• Must be fluent, both written and orally, in French (if the position is in YUL)
• Must currently hold a valid Canadian driver’s license

What Will Give You a Competitive Edge (Preferred Qualifications)

• Possession of a valid Canada RAIC and D/A license
• Airport ramp agent and general airport operations experience.
• Knowledge of relevant airport technology.