Client Support Representative (1yr Contract)

Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.

Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.

Job Summary

Under the direction of the Director, Tax Incentives and Products, the Client Support Representative works as part of a team responsible for external (client-facing) technology products used to support the Incentives Department operations. This role will interact with EP’s client base of film and TV studios, production office accountants and other personnel, as well as with crew and cast members working on productions.

The Client Support Representative duties must be performed consistent with the Company’s mission and values and adhere to Company policies and procedures.

Key Duties and Responsibilities

1. Responsible for reviewing document and project submissions in the EP Residency database on a daily basis, to ensure that projects are kept up-to-date

2. Respond to and resolve enquiries from production workers regarding rejected documents and/or project submissions

3. Follow up with production workers on incomplete submissions and providing reporting to production personnel

4. Provide general assistance to production workers and production office personnel using the EP Residency system

5. Handle requests for documentation retrieval from EP Residency for audits from government tax departments

6. Assist with development of reference materials and other documentation (e.g. release notes) for the EP Residency product

7. Other Duties:

8. Provide support to other members of the Incentives team and/or assist with additional tasks or special projects as required

Qualifications

• One (1) year experience in a clerical environment

• Track record of providing world-class customer service/support

• Meticulous attention to detail

• Excellent verbal and written communication skills

• Ability to solve problems logically and critically

• Passion for being a customer advocate and for providing the best user experience in adopting new technology

• An understanding and working knowledge of the internet with respect to web-based applications

• Proven ability to learn new software quickly

• Ability to work independently with minimal supervision

• Excellent interpersonal, organizational and time management skills

• A team player willing to assist other staff as required

• Willing to learn and apply coaching

• Knowledge of MS Office suite of software, including Outlook, Teams, Excel, Word and PowerPoint

• Ability to take ownership of and demonstrate integrity and confidentiality in all client interactions

• Strongly identify with our brand and team culture

• Background in or knowledge of film and television industry would be an asset

Why Work with EP

• Hybrid work environment

• Casual dress code

• Employee snack program

• Wellness Wallet (HealthCare Spending Account)

• Movie ticket reimbursement

• Employee Assistance Program

• Calm Meditation app subscription

• Work lunches and events

• Paid time off

• Commitment to employee growth and development (i.e. LinkedIn Learning membership)

Working conditions

• Conditions are normal for an office environment
• This person will frequently lift, push, or pull material or boxes weighing up to approximately 15-40 lbs. Movement consists of crawling under desks as well as lifting and moving computer equipment.
• Hybrid work

Compensation

This position offers an expected compensation of $55,000–$65,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.

Commitment to Supporting Accessibility Needs

EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!

Please note that only qualified candidates will be considered, and we'll only be following up directly with those selected for next steps.