Visitor Services Counsellor

The Fernie Chamber of Commerce is seeking a motivated and enthusiastic individual to join our team as a Visitor Centre Counsellor for the remainder of 2026. As a Counsellor, you will be responsible for the day-to-day operations of the Fernie Visitor Centre ensuring exceptional visitor experience in person and online. This is a full-time, fixed-term employment position based in Fernie, British Columbia.

Job Responsibilities

• Respond to general visitor inquiries from the public in person, on social media, by phone, and by email. Provide an exceptional level of service to all inquiries.
• A willingness to serve tourism and tourists on the ‘front-line’ including welcoming visitors at the Visitor Information Centre.
• Ensure all stats are collected, compile reports, and are submitted monthly to Destination BC
• Facilitate Purolator/ Fed-Ex including: incoming, outgoing, shipping, handling and enquiries
• Ensure the Visitor Centre is clean and well-maintained
• Post Tourist Alerts and other emergency information notifications
• Sell and restock retail merchandise

Qualifications

• Previous experience in customer service, preferably in a tourism-related role
• Strong communication skills and the ability to interact effectively with diverse individuals and groups
• Knowledge of Fernie and the surrounding area, including attractions, accommodations, and events
• Self-motivated, energetic learner
• Excellent organizational and time management skills, with the ability to prioritize and multitask effectively
• Ability to work flexible hours, including weekends as required

Term

• Start date: 1 October 2026
• End date: 31 December 2026
• 5 days/week including weekends
• Hourly wage: starting at $19/hr depending on qualifications
• This position reports to the Visitor Centre Coordinator

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in working with the Fernie Chamber of Commerce. Applications can be emailed to Sign in to view email with the subject line “Visitor Centre Counsellor Application.”

We thank all applicants for their interest; however, only those selected for an interview will be contacted.