Legal and Office Administration

Being a part of PRA Group Canada means you are valued! This is a place where your skills and experience contribute to helping build our organization’s success.

PRA Group Canada is an organization whose mission is to offer nonperforming loan solutions to customers in a respectful, ethical way. We go the extra mile to ensure the experience of all original account owners is professional, flexible, and customer oriented.

Are you a talented individual who is committed to quality work?

Do you thrive in a company culture that is positive, engaging, and supports professional growth in a team environment?

Bring your administrative skills and attention to detail to PRA Group Canada as a Legal and Office Administration Assistant!

Compensation

Salary Range: $40,000 to $45,000 annually

What you will do

Reporting to the Supervisor of Legal Administration, the Legal and Office Administration Assistant supports the daily operations of the Legal Department and provides administrative support to all departments across the organization. Acting as the primary liaison between the Legal Support Department and the Legal Operations team, this role is responsible for reviewing, coordinating, and actioning requests and inquiries daily. They further assist with reception and general office administration functions, ensuring the efficient flow of information, documentation, and departmental processes. Additional duties and special projects may be assigned by management as required.

Your duties will include

• Review, triage, and action requests received for the Legal Department through the email system (letters, claims, enforcements, default of payment, settlement, closing of cases, etc.)
• Review and update various accounting reports for final review by the manager
• Retrieve reports and distribute appropriately for follow-up
• Work with external providers to ensure prompt delivery of legal documents to key stakeholders
• Assist with the validation, procurement, and organization of supporting documentation required for legal claims
• Complete office supply orders as required
• Prepare and process incoming and outgoing mail, including applying postage and coordinating deliveries through Canada Post
• Process and distribute correspondence, documents, and payments to the appropriate departments
• Prepare and coordinate high-volume mail merge campaigns, including generating, printing, assembling, and distributing correspondence to customers and stakeholders
• Additional duties and special projects as requested by management

What you will bring

If you pay attention to detail and have excellent organizational skills, we’d like to meet you!

Minimum qualifications include

• Grade 12 diploma
• At least two (2) years in a similar role
• Excellent communication skills, both written and verbal
• Advanced computer skills with Microsoft Excel, Word, and Outlook
• Advanced customer service skills
• Ability to multi-task and meet deadlines
• Detail-oriented
• Ability to pass criminal background check

Preferred qualifications

• Previous experience in collections and/or Small Claims Court procedures
• Familiarity with court documents and processes
• Previous experience working in a law firm or legal department
• Experience interacting with legal professionals/defendants
• Post-secondary diploma in a Legal Assistant or Office Administration Program
• Bilingual in French and English

What sets us apart

PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work/life balance. At PRA, we know company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including:

• Annual bonus program
• Full training and ongoing upskill training
• Three weeks of vacation
• Five paid days of sick and family responsibility leave
• Group health and dental program at minimal cost to employees
• Pension plan
• Employee assistance program
• Tuition reimbursement
• Recognition programs
• Positive work/life balance

Be part of our amazing team!

This is a full-time position requiring the successful candidate to work on-site at our London office Monday through Friday with a set schedule of business hours (37.5 hours per week). If you are ready for a challenging and rewarding opportunity, please submit your cover letter and resume by September 30, 2026, via email to:

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We thank all applicants for their interest and will contact those selected to participate in the interview process.

We are compliant with Accessibility for Ontarians with Disabilities Act (AODA) legislation. Accommodation will be provided upon request.