Program Manager - Freight Forwarding

Company Description

Our client is an established international logistics and supply chain organization with deep roots in freight forwarding, customs brokerage, transportation management, and global trade support.

The company works with organizations that need more than transactional freight movement. Its teams help clients simplify complex supply chains, improve visibility, coordinate transportation across modes, and create more efficient ways to move goods across borders and markets.

This is a business built around service, collaboration, and practical problem-solving. It offers the scale and resources of a global logistics provider, while still valuing the hands-on, relationship-driven approach that strong customers and partners expect in this industry.

Compensation

A competitive compensation package is offered, including:

• Salary of $110,000 – $130,000
• Comprehensive benefits

The Opportunity

This is a high-impact Program Manager opportunity for someone who understands how transportation, technology, process, and client relationships come together in a modern 4PL environment.

The successful candidate will help manage global transportation programs across air, road, and ocean freight, with a focus on improving client satisfaction, strengthening process efficiency, and supporting scalable service delivery.

This role will appeal to someone who likes being close to the action. You will be involved in client-facing conversations, internal coordination, project delivery, process improvement, issue resolution, and financial tracking. It is well-suited to a program leader who can move comfortably between strategy and execution, while keeping people aligned and projects moving.

For someone with strong logistics, supply chain, freight forwarding, or technology-enabled service experience, this is a chance to take ownership of meaningful work in a complex, fast-moving environment.

Position Description

The Program Manager will oversee transportation-related programs and help ensure that services are delivered efficiently, accurately, and in line with client expectations. This includes managing project documentation, supporting implementation activity, monitoring deliverables, coordinating stakeholders, and helping resolve issues before they slow progress.

A major part of the role involves acting as a key connection point between internal teams, external partners, carriers, customers, and other stakeholders involved in the transportation process. From booking through payment, the Program Manager will help ensure that workflows are clear, timelines are understood, and the right people are engaged at the right time.

The role also includes identifying opportunities to improve customer satisfaction, optimize tools and processes, and contribute to customized supply chain solutions. The Program Manager – Freight Forwarding will be expected to lead change, communicate clearly, challenge processes when needed, and help transfer knowledge to internal teams so improvements are understood and adopted.

Financial and operational accountability are also important. This includes tracking project-related financials, monitoring budget versus actual resource usage, reporting on billings where applicable, and ensuring projects are delivered on time, within budget, and at a high standard of quality.

Experience

The ideal candidate will bring 8 to 10 years of relevant experience in program management, ideally connected to supply chain management, logistics, freight forwarding, transportation, or technology-enabled service environments.

Experience managing projects from start to finish is important. This includes planning, documentation, stakeholder communication, change management, escalation, delivery tracking, and post-implementation support.

A background involving transportation optimization, international freight processes, client-facing solution development, or complex operational programs would be highly valuable.

Qualifications

• Proven ability to manage complex projects through initiation, execution, delivery, and follow-up
• Experience coordinating internal and external stakeholders in a deadline-driven environment
• Understanding of transportation services across air, road, and ocean freight
• Ability to build productive relationships with customers, carriers, partners, and internal teams
• Strong organization, documentation, and follow-through
• Analytical thinking and comfort working with operational and financial details
• Ability to anticipate issues, escalate appropriately, and help remove roadblocks
• Strong written communication skills
• Ability to work independently while contributing well in a team setting
• Proficiency with Microsoft Office and Windows-based applications
• Additional language skills would be considered an asset

Education

• A bachelor’s degree is preferred.
• An MBA or related post-secondary education would be considered an asset.

Additional Information

• Job ID: 10568
• Job Type: Contract (1 Year), On-Site
• Industries: Freight Forwarding
• Job Categories: Logistics/Distribution/Warehousing
• Manages Others: No
• Required Travel: No
• Relocation Assistance: No

Learn More About the Recruiter

Syeda Saher, SHRM-CP brings a wealth of recruiting experience to the forefront, skillfully navigating the intricacies of talent acquisition across diverse industries and functions. Her unwavering commitment to excellence infuses a personal touch into every engagement, while identifying talent that not only fits the role but also seamlessly integrates into the cultural fabric, becoming an integral part of the organization’s success story.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to: ***email_hidden***

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

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