Bilingual Customer Service Representative - #8986689

UPS Supply Chain Solutions


Date: 2022-11-24
City: Burlington, ON
Salary: $18.85 - $23.56 per hour
Contract type: Full time
UPS Supply Chain Solutions

On-site position - 4156 Mainway, Burlington, Ontario

Work Schedule: Monday to Friday, 8.30am to 5pm

Permanent role; Benefits after 3 months see below the details.

Summary

Require Bi-Lingual French CSR position, performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small scale projects. Representative will be responsible for responding to customer inquiries and resolving customer issues and inquiries. Must have excellent communication skills and be able to build positive relationships with internal and external customers.

This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned.

This position may deal with confidential material on a regular basis.

Responsibilities:

  • Prepares complex reports/presentations.

Performs analysis using various software packages and databasesAble to process orders, learn software systems, Outlook, Microsoft Teams, SAP, GWS excel and other related applicationsProvides advanced office support knowledge and skills.
Answer incoming calls from customers therefore proficient in speaking French and writtenAssist customer with request for information, complaints and resolving issues via phone, email or other mediaStrong written and verbal communication skillsAttention to detail, especially involving data entryHandling of customer complaints by providing solutions, often within a time limit to ensure customer satisfactionAbility to multitask, prioritize and manage time effectivelyFollow communication procedure, work instructions, guidelines and policies

Qualifications:

  • High School Diploma, GED, or International equivalent

2+ years' office warehouse support experience - Preferred
Strong analytical, oral/written communication, problem solving, basic research, attention to detail and time management skills
Proficiency in Microsoft Office (Word, Excel, Access, and Outlook)
Accurate and rapid data entry

UPS Supply Chain Solutions offers a competitive compensation package including:

  • Defined Contribution Pension Plan
  • Retirement Saving Plan
  • Stock Purchase Plan
  • Education Assistance Program
  • Employee Assistance Program for you and your family
  • Discretionary days per year + annual vacation days + floater day
  • Variety of store discounts for our Upsers.
  • Career development and progression opportunities across multiple business units and geographies
  • Competitive Benefits coverage and premium paid partially by the employer which include:
  • Life Insurance for you and your family
  • Variety of specialists : Osteopath, Naturopath, Masseur, Acupuncturist, Speech Therapist, Dietician, Chiropractor, Physiotherapist, Podiatrist, Psychologist, Social Worker, etc.
  • Emergency Travel Assistance for you and your family
  • Medical services and supplies such as ambulance, hearing aids, orthopedic shoes, etc.
  • Vision care including eyes exam, glasses or contacts
  • Dental Services including orthodontics services
  • Short Term and Long Term Disability benefits

Job Types: Full-time, Permanent

Salary: $18.85-$23.56 per hour

Benefits:

  • Casual dress
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: One location

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