Crisis Intervention Worker (Casual) - #8991333

Catholic Social Services


Date: 1 week ago
City: Edmonton, AB
Salary: $23.12 - $26.02 per hour
Contract type: Full time
Catholic Social Services

Catholic Social Services is currently seeking casual Crisis Intervention Worker(s) in EDMONTON to join our Lurana Shelter team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!

This position has a weekly schedule of: Monday- Sunday; varying shifts of 7:00 AM-3:00 PM, 3:00 PM - 11:00 PM, 11:00 PM - 7:00 AM.

Program Overview:

Lurana Shelter is a first stage shelter for women and their children fleeing family violence. Providing safety, physical, psychological and spiritual care to them during their stay in Lurana.

The Child Support Program provides a safe, violence-free environment for children. Through appropriate play, children learn positive coping strategies, safety planning and appropriate expression of emotions.

Job Summary:

  • Assess the risk and vulnerability of the individual and respond with appropriate risk management strategies, adhering to agency protocol.
  • Advocacy for social justice and reducing barriers to women and their children in accessing services.
  • Residential management – conflict resolution, facilitation of room changes, facilitation of house meetings, packing and storage of personal belongings, cleaning of rooms and getting it ready for incoming families.
  • Provide shelter orientation, support and crisis intervention from an empathic and non-judgmental stance to all individuals seeking service from the shelter inclusive of walk-in clients
  • Provide telephone and walk-in crisis support to individuals who are seeking assistance through the crisis line and who may not be accessing services as a residential client at the shelter. Crisis Workers will facilitate referrals to the ICM Team. Ensure all crisis calls are entered in platform with appropriate referrals given.
  • Demonstrate professionalism and a willingness to collaborate with community partners through investment in the development of working relationships.
  • Act as a liaison between Lurana Shelter, residents, other community members and service providers
  • Provide accurate referrals and demonstrate a comprehensive knowledge of community resources as well as the programming available through the shelter and internally and externally.
  • Provide a complete, concise and accurate shift change and contribute to the Crisis Worker Communication binder consistently. Information relating to risk will be communicated to management and to teammates as priority for safety and monitoring.
  • Maintain accurate files and case notes demonstrating appropriate, objective, professional standards of documentation.
  • Ensure and maintain resident confidentiality – communicating the limits to confidentiality to all clients during service provision.
  • Maintain accurate statistics of residents and children
  • Comply with ALL assigned shift duties inclusive of housekeeping chores
  • Comply with ALL policies and procedures of the shelter to ensure operations function safely and the dignity of clients and staff is respected.
  • Provide orientation, support and supervision to new employees, practicum students and volunteers as required.
  • Attend all staff meetings and in service training
  • Ensure serious occurrence reports and all Incident reports are logged into Sharevision for access by Team Leader and Program Managers
  • Perform other duties as required

Education and Qualifications:


  • Diploma/Degree in human services or equivalent, Social Work degree is preferable
  • Three (3) years of experience in working with women and children experiencing family violence who may have complex needs

The ideal candidate will have an organized and compassionate approach to the work, strong independent/team work skills, a commitment to developing positive supporting relationships, and experience supporting families. Other qualifications include:


  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Excellent teamwork and team building skills.
  • High degree of resourcefulness, flexibility, and adaptability.
  • Able to effectively communicate both verbally and in writing.
  • Strong knowledge of intimate partner violence, risk assessment, safety planning, trauma-informed care and harm reduction
  • Strong knowledge of case management and community resources
  • Must be non-judgmental and empathic and dedicated to the pursuit of social justice
  • Must have the ability to work in a highly stressful and non-structured environment
  • Strong written and verbal communication skills
  • Strong organizational and interpersonal skills
  • Confidentiality an absolute requirement
  • A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
  • Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
  • Summary of driving record with no more than six (6) demerit points current within one (1) year.

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer:

  • The salary for this position is $23.12 to $26.02 per hour based on qualifications and experience.
  • We offer flexibility and supportive working environment.
  • Flexible benefit options when eligible.
  • Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
  • Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.


We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

Our values are at the core of everything we do!

  • Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
  • Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
  • Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

How to Apply:

Please apply online, quoting the competition number 3183, at www.cssalberta.ca

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.

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