Receptionist/Customer Service - #8991645

VCA Canada


Date: 1 week ago
City: Vancouver, BC
Salary: $16 - $16 per hour
Contract type: Full time
VCA Canada

Receptionist, Client Care

North Vancouver, BC

North Shore Animal Hospital is currently welcoming a full-time Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

  • Create a warm and welcoming environment for our patient and pet parents
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality is an asset!
  • No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

  • A caring culture of Wellness and Appreciation!
  • RRSP Employer 5 % Match Program – saving for your future just got easier!
  • Competitive wages and benefits!
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here!
  • Employee Assistance Program
  • Referral Bonus Rewards
  • Opportunities to give back in your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps!

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Paid time off
  • RRSP match

Schedule:

  • 8 hour shift
  • Day shift

Work Location: One location

How to apply

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