Mgr, Operations-NAN - #8998469

Great Canadian


Date: 1 week ago
Contract type: Full time
Great Canadian

Position Summary

Under the direction of the Senior Manager - Operations, this position is responsible for the overall management and profitability of gaming operations at the site level as well as assisting with the planning and directing of gaming operations. Ensures adherence to all policies and procedures, motivates and leads by example and provides a learning environment while establishing a safe and welcoming work environment for all employees. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new gaming operations initiatives as directed. Actively participates in the recruitment and hiring process.

Key Accountabilities:

  • Provides leadership, direction and mentoring to gaming operations as well as develops performance objectives and delivers performance evaluations for direct reports
  • Implements gaming operations strategic plans as directed
  • Develops and monitors gaming operations budgets, forecasts and promotions
  • Implements the corporate marketing strategies
  • Reviews revenue reports, labour cost reports, accounting summary and shift summary reports; makes recommendations on opportunities for efficiencies; takes action as required
  • Oversees scheduling, payroll and employee training
  • Verifies jackpots and gaming vouchers; oversees payments
  • Resolves disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
  • Monitors inventory and supplies; authorizes purchase orders
  • Actively participates in staff events and staff meetings
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, regulatory bodies, ownership and employees
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs other duties as assigned or directed.

Education and Qualification Requirements:

  • Post-Secondary education in finance, business, accounting or suitable combination of education and experience an asset
  • Responsible liquor service certification where required (e.g., Serving It Right or Smart Serve)
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Computer literacy in MS Office
  • Minimum 5 years of experience in full-service gaming management

Work Environment Considerations:

  • Regular casino environment, standing or walking for long periods of time, some exposure to noise, some exposure to verbal abuse and possible confrontational situations, non-traditional work hours

Compliance Requirements:

  • Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
  • Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
  • Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements:

  • Permanent employment is dependent upon the authorization and continued approval of the Provincial/State Regulatory Bodies. New employees will complete an application, and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication.

For positions that require additional certification, the appropriate level of certification will be maintained.

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