Business Initiatives Manager - #9492216

Sun Life

Date: 1 week ago
City: Waterloo, ON
Salary: $74,100 per year
Contract type: Full time
Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Business Initiatives Manager – Life and Living Benefits Claims

An opportunity exists for a skilled, energetic individual to join and partner with the Claims Team to define, lead and execute on complex Continuous Improvement initiatives under the direct leadership of the Director, Life and Living Benefits Claims Operations.

This position will be accountable to successfully deliver initiatives in support achieving our 2023+ objectives and key results (OKRs). The candidate will work in partnership with claims leaders and other key stakeholders as required to drive initiatives to completion.

What will you do?

Initiative design, development and delivery

  • Support the leadership team in translating high-level objectives and key results into clearly defined tactics
  • Perform quantitative and qualitative analyses to validate hypotheses and inform development of relevant recommendations
  • Capture findings and recommendations succinctly in a logical and coherent storyline that facilitates productive discussion and decision making
  • Lead the execution of complex CI initiatives, including managing coordination of project delivery across multiple teams
  • Manage the delivery and execution on several key business initiatives at the same time
  • Support our continuous improvement process by partnering with Best Practices to prioritize and implement all process enhancements that will help us deliver better service to our Clients
  • Support projects and change initiatives that impact business operations. This will include being the subject matter expert representing the Claims Team on projects
  • Create presentations, communications and business area deliverables (e.g., management updates) as requested

Preferred Skills

  • You are a results-oriented, proven contributor with a track record of delivering what you promise.
  • You are analytical, taking initiative to seek out answers to key questions, process oriented and a proven problem solver.
  • You are detail-oriented with strong communication skills and someone who is able to influence leaders and teams across business area boundaries to collaborate towards execution on key deliverables.
  • Bilingualism (French, English) required in QC - support tasks for an English-speaking team outside Quebec
  • You are passionate about delivering on project deliverables that deliver value against key strategic initiatives and priorities for the business.
  • You thrive in a fast-paced, dynamic environment and are willing to roll up your sleeves to get things done.
  • Minimum of two (2) years of project or process management experience with successful record of accomplishments
  • Experience managing small to mid-sized projects and process reviews
  • Excellent analytical skills
  • Ability to facilitate and lead groups through planning and collaborative exercises to achieve outcomes with strong buy-in and support

What’s in it for you?

  • We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work Canada
  • We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada
  • Wellness programs that support the three pillars of your health – mental, physical and financial
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
  • Fluid workspaces where you can choose from a variety of workstations, offices and collaboration zones based on your daily needs

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

74,100/74 100 - 120,800/120 800

Job Category:

Claims - Life & Disability

Posting End Date:


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